Terms & Conditions – Metal Graphics
Metal Graphics has many solutions to help you present, sign, brand, your information or products. South African Company, skilled team of trained craftsmen, signage, display, presentation & packaging,located in Elandsfontein,Equipped with light fabrication machinery,computer numerically controlled punching equipment, bending, routing, guillotining, hydraulic pressing equipment, powder-coating, sandblasting,polishing line,engraving, digital printing, screen,pad printing.
desk and office products, aluminium desk and office products, time and calendar products, aluminium time and calendar products, promotional products, aluminium promotional products, hospitality products, aluminium hospitality products, signage products,aluminium signage products, display products, aluminium display products, aluminium storage products, storage products, packaging products, aluminium packaging, custom metal fabrication, aluminium clipboards, clipboards, conference folder wire, aluminium conference folders wire, conference folders hinged, conference boxes, aluminium conference boxes, clipboard boxes, aluminium clipboard boxes, files, aluminium files, ring binders files, aluminium ring binder files, aluminium, lever-arch files, aluminium lever-arch files, portfolio folders, aluminium portfolio folders, close-able square files, aluminium close-able folders, a-frame folders, aluminium a-frame folders, business card folders, aluminium business card folders, file box, aluminium file box, file case, aluminium file case, files sleeve single, files sleeve double, books wire bound,aluminium wire bound books, books hinged, aluminium books hinged, pad holders, aluminium appointment book stands,bookends, names stands, paper cube holders, envelope holders, business card holders, desk tidy, desk tidy pen & card combo, desk tidy with dividers, desk tidy with cups, pen holders, pencil boxes, tissue box covers wall, tissue box covers for table, paper trays, paper trays angled, desk pads, mouse pads, memo holders, memo holders die cut, frames, frames for the wall, metal office boards, door pouches, magazine holders, waste paper bins, clocks, wall clocks, perpetual calendars, perpetual calendars for the desk, calendar stands ring bound, calendar stands wire bound, calendar stands,calendar stands in frame, calendar desk pads, calendar mouse pads, calendar fridge magnets, calendar rulers, diaries wire bound, diaries hinge bound, diaries close-able, desk diary stands, badges with magnetic backing, badges with pin backing, key tags, dog tags, identity tags, luggage tags, rulers, architectural rulers, book markers, book clips, memo clips, die-cut memo clips, swizzle sticks, photo fridge magnets,die cut fridge magnets, licence disc holder, business cards, coasters,coasters sets with holders,coasters sets in boxes, door numbers, door names, door hangers, door tags, table talkers, table numbers, food tags, condiment holders, menu holders, ticket holders, guest books, name badges, chauffeur boards, suggestion boxes, reception talkers, product holders, door signs, toilet signs, reception signs, elevator signs, aluminium bookends, aluminium names stands, aluminium paper cube holders, aluminium envelope holders, aluminium business card holders, aluminium desk tidy, aluminium desk tidy pen & card combo, aluminium desk tidy with dividers, aluminium desk tidy with cups, aluminium pen holders, aluminium pencil boxes, aluminium tissue box covers wall, aluminium tissue box covers for table, aluminium paper trays, aluminium paper trays angled, aluminium desk pads, aluminium mouse pads, aluminium memo holders, aluminium memo holders die cut, aluminium frames, aluminium frames for the wall, aluminium metal office boards, aluminium door pouches, aluminium magazine holders, aluminium waste paper bins, aluminium clocks, aluminium wall clocks, aluminium perpetual calendars, aluminium perpetual calendars for the desk, aluminium calendar stands ring bound, aluminium calendar stands wire bound, aluminium calendar stands, aluminium calendar stands in frame, aluminium calendar desk pads, aluminium calendar mouse pads, aluminium calendar fridge magnets, aluminium calendar rulers, aluminium diaries wire bound, aluminium diaries hinge bound, aluminium diaries close-able, aluminium desk diary stands, aluminium badges with magnetic backing, aluminium badges with pin backing, aluminium key tags, dog tags, aluminium identity tags, aluminium luggage tags, aluminium rulers, aluminium architectural rulers, aluminium book markers, aluminium book clips, aluminium memo clips, aluminium die-cut memo clips, aluminium swizzle sticks, aluminium photo fridge magnets, aluminium die cut fridge magnets, aluminium licence disc holder, aluminium business cards, aluminium coasters, aluminium coasters sets with holders, aluminium coasters sets in boxes, aluminium door numbers, aluminium door names, aluminium door hangers, aluminium door tags, aluminium table talkers, aluminium table numbers, aluminium food tags, aluminium condiment holders, aluminium menu holders, aluminium ticket holders, aluminium guest books, aluminium name badges, aluminium chauffeur boards, aluminium suggestion boxes,aluminium reception talkers, aluminium product holders, aluminium door signs, aluminium toilet signs, aluminium reception signs, aluminium elevator signs
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Terms & Conditions

A. Terms and Conditions

  1. All products are manufactured to order and this includes all samples. Once a sample is ordered it cannot be returned as it has been made specifically to order.
  2. Samples are only made for approval on full orders where a deposit has been received and the item is a new custom made product.


B. Pricing & Quotations.

  1. All unit prices are excluding vat, delivery fees & branding.
  2. We offer a better discount structure for orders greater than 100.
  3. Please obtain a written quotation prior to ordering so that your pricing is confirmed in writing.
  4. Prices are subject to change without prior notice.
  5. All written quotations are valid for 15 days ONLY.


C. Ordering Procedure

  1. Orders may be submitted by signing our written Quotation form or by sending us your own official order via email or fax.
  2. Our accounts department will confirm your order by sending you a Proforma Invoice with our Standard Terms & Conditionswhich needs to be signed and returned to us together with your deposit confirmation.
  3. We require 50% deposit on standard products ordered & a 70% deposit on all custom made products.
  4. Once we have your deposit, we will then commence your artwork & design.
  5. Artwork must first be approved in writing ON THE FORM PROVIDED before any manufacture can commence.
  7. With each order, a total of 2 FREE artwork changes is allowed, before new costs are incurred.
  8. Any changes made after artwork approval forms have been signed and submitted back to us will incur costs which will becharged to the customer.
  9. A sample will only be made for clients to approve physically where the product is not standard – CUSTOM-MADE/A NEWPRODUCT – otherwise a fee of R550.00 will be charged for the client to see their sample prior to full production.


D. Payment

  1. Unfortunately we do not accept cheques here at Metal Graphics.
  2. In the case of cheques being deposited into our account, orders will not be processed or released until the funds have beencleared in our account – this can take up to 7 working days.
  3. We do not accept cash for any orders over R500.00 since having cash on the premises is a security risk.
  4. We accept Master/Visa cards (no Amex and Diners) as well as debit cards
  5. We encourage payment made by EFT. Orders will only be processed once proof of deposit has been confirmed. Orders willonly be released once final proof of payment has been received.
  6. Interest will be charged on overdue accounts at rate of 3% per month on outstanding amounts. From time of completion of yourorder, your account needs to be settled within 5 working days and if we have a 30 day account then your payment must bemade form 30 days from statement.
  7. 30 day accounts will only be opened on evidence that a client has purchased and will continue to purchase regularly.In an event that a 30 day account is dormant for more than 6 months, such an account will be closed.


E. Cancellations

  1. Written orders (faxed or emailed) constitute a binding contract and are legally enforceable.
  2. Once Metal Graphics has received your order and deposit or full payment confirmation required to process thisorder, via fax or email, no cancellations will be accepted for any reason.


F. Delivery & Collections

  1. Please note our standard manufacturing time is 14 working days from date of deposit received.
  2. Please note that we charge a surcharge for orders to be manufactured in less than the above time.
  3. Please first enquire if your order can be made in a shorter period of time first. In the case where we are able to manufacture to aspecific DEADLINE, full payment will be required upfront and collection will have to be the sole responsibility of the customer’sunless otherwise agreed.
  4. Whilst every endeavour is made to meet every customer’s deadline, in no circumstance will liability be accepted for any lossor damage suffered by reason of failure to meet the delivery date.
  5. Delivery Fees will be charged on all orders with a value less than R5000.00FOR SMALL PARCELS NO GREATER THAN 10KG’S AND NO MORE THAN 2 BOXES – Delivery fees will be as follows -Local JHB, Sandton, Randburg, Boksburg, Alberton, Industria – R100.00 Pretoria Central, Centurion, Midrand, Roodepoort – R250.00
    Pretoria Surrounds, Springs, Vanderbijl, Vereeniging, Krugersdorp – 350.00
  6. Delivery time, whether delivery fees are charged for or not, is based on when our driver/courier will be in your area within the next 2 days from your payment. Should your delivery need to be delivered more urgently, express fees will be quoted to you.


G. Shortages & Damages

  1. Once an order has been collected/delivered from/by Metal Graphics we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 24 hours.
  2. In the case of an order being sent by courier to regions outside of JHB. (i.e. Durban or Cape Town) clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.